FAQ

Registration and logging in

  1. Do I need an account to place an order?
  2. How to create an account?
  3. How to log in?
  4. I forgot my password. What should I do?
  5. How can I delete my account?
  6. Can I change email address on my account?
  7. Can I register with my Facebook account?

Orders

  1. How to place an order?
  2. How to check order status?
  3. Can i edit an order I have already placed?
  4. Where is my order?
  5. Where can I find my order history?
  6. Is there an easy way to buy items from my previous order?
  7. Can I add an item to an order I have already placed?
  8. Can two orders be merged into a single one?
  9. Can I cancel my order?
  10. What is the total order value?
  11. Can I order items by phone?

Payments

  1. What payment methods are available?
  2. When will my payment be confirmed?
  3. Can I pay on delivery?
  4. Can I pay via bank transfer?
  5. Can I change the payment method?

Delivery

  1. When will I get my order?
  2. When will my order be dispatched?
  3. I have received the wrong product. What should I do?
  4. I have received a damaged parcel/product. What should I do?
  5. Can I change the delivery address?
  6. Who can I contact about a parcel that is already in delivery?

Invoice

  1. Where can I find the invoice?
  2. How can I place invoice orders?
  3. Can I receive a pro forma invoice?
  4. How can I change invoice details?
  5. When placing an order, who am I entering into agreement with?

Returns and claims

  1. Can I return purchased items?
  2. How can I issue a complaint?
  3. Is it necessary to provide the reason for complaint?
  4. How much time do I have to submit a warranty claim?
  5. How long will the verification of my claim take?

About us

  1. Where is your office located?
  2. What are your working hours?
  3. Do you sell only online?
  4. Where can I get to know more about you?

Products

  1. Why are the pictures of some products faded?
  2. The product I am looking for is unavailable. When will it be back in stock?